Some questions and answers you may need to know.

FAQs 


The safety and security of our travelers and tour staff are of the utmost importance. We have developed extensive policies and procedures for traveling during the pandemic in accordance with the World Travel & Tourism Council (WTTC) Safe Travels protocols.

 

We continue to monitor developments regarding COVID-19, using many information sources.

 

All trip participants (including staff) 12 years and older must show proof of having received a full dosage of a COVID-19 vaccine at least 14 days prior to the start of the trip. Everyone will be asked to wear face coverings when required by local authorities, businesses, or cultural sites. It is also strongly encouraged that face coverings be worn in crowded indoor settings such as airports and train terminals. Motorcoaches will be cleaned nightly, and all restaurants and site visits will be screened to ensure that rigorous health and safety protocols are being followed.


What Covid-19 protocols do you have in place?  

Are tips included?

Yes!  Tips to local guides, restaurant staff, bell staff and drivers are all included in the trip price.  Your Trip Expert and Tour Manager, however, will not accept tips.  The only time tips are not included is during free time and meals on your own. 


Are drinks included?

Soft drinks are included in all group lunches and wine or beer and non-alcoholic beverages are included in all group dinners. Any additional alcoholic beverages are not included in the program price.


What about airfare?

Airfare to and from the starting and ending point of the program is not included in the price to give you maximum flexibility in choosing your preferences for air travel. This way you can use frequent flier upgrades, depart from your airport of choice, or add pre- and post- trip extensions with no constraints. Please refrain from booking your airfare until your Guest Services Advisor reaches out to confirm your departure.


How big will your group be?

Our trips have a maximum group size of 25 people. They are large enough to meet new people with diverse backgrounds, but small enough to be on a first-name basis with everyone.


Are you able to accommodate dietary restrictions and preferences?

Every effort will be made to try to accommodate any special diet requests you may have (e.g., low salt, vegetarian, or vegan). Please discuss your requests with us when signing up for a trip.


Are solo travelers welcome?

Yes, absolutely!  There are always a good number of solo travelers on our journeys, and they are welcomed with open arms.  Group meals generally take place at medium to large tables, and our Tour Managers ensure that everyone is included in conversation.  Because our trips are priced for doubles sharing a room, there is a supplemental cost for those who choose not to share.  


What do I need to bring on my trip?

We'll send you a detailed clothing and equipment list well before your departure, so you’ll know what to bring. We’ll provide the rest: comfortable accommodations, an engaging daily itinerary, expert trip management and access to people and places that will thrill and delight you.


What is the difference between the Gold and Silver departures?

Both Gold and Silver tours bring The Great Course's 'Exploring the Mayan World' program to life with in-depth educational content and immersive experiences. The itinerary for both programs is identical. Gold tours will be led by Dr. Edwin Barnhart, the professor in the complementary course. Silver tours will be led by an alternative anthropologist with destination and subject matter expertise. Gold tours also feature more luxurious accommodations in Merida and Uxmal.


Do I need to watch “Exploring the Mayan World” before embarking on this tour?

The program online features many of the same destinations and sites that you will observe on the tour. You will meet with many of Dr. Barnhart’s friends and colleagues in the region and have an opportunity to learn about their work and experiences firsthand. Given timing and logistics, there are some destinations that are featured in the online program that are not included in the tour. Conversely, your expert (for both Gold and Silver departures) will offer insights and educational content about materials that were not covered in the virtual program. In short, the tour is intended to complement the Wondrium video content and will be meaningful whether or not you view the video content beforehand.

What are the physical requirements of this trip?

Travelers should be in good health and able to walk up to 2 miles (with stops) over uneven terrain and be able to navigate stairs unassisted. In city centers, we do try to walk from place to place due to traffic restrictions, and also in keeping with our commitment to environmental sustainability.


How much free time should I expect to have?

Our trips are designed to give our travelers special insight and understanding of the places we visit.  The talks and commentary by our experts and local guides are what make our itineraries special, and this kind of curated experience cannot be obtained on one’s own.  For this reason, our trips generally do not incorporate long periods of free time during the day, although night times and some meals will be at leisure.

    Can I arrive early, or stay on after the tour ends? 

    Yes, absolutely! If you wish to arrive early at the first hotel on the itinerary or stay on at the last hotel, our Guest Services Advisors will be happy to facilitate the reservation of extra nights. Additional nights will be added to your final invoice and will be subject to the same Terms and Conditions of your main program.  Room upgrades are also available for an additional cost. Your tour cost includes a private airport transfer to or from the hotel, regardless of your arrival or departure date.


    I can’t make these dates work; are you planning future departures of this trip, and other trips?

    Yes! As the listed departures fill, we will add additional dates in the 2022 calendar year. Wondrium Journeys is also planning to expand to new destinations in 2023. Check this page for future availability.


    What is your cancellation policy?

    We currently have a flexible booking policy in place that allows you to cancel and receive a full refund up to 60 days prior to your scheduled departure. As always, you have the option to transfer your full deposit to a new departure. There is no refund for cancellations within 60 days of departure.


    Do I need trip insurance?

    We strongly suggest purchasing travel insurance to help protect your investment and provide you with financial recourse should you face trip cancellation or interruption due to sickness or quarantine. When purchasing a policy, please consult with a trip insurance agent to review what COVID-19- related contingencies are covered. While ATA will do our best to recover any unused portion of your trip due to sickness, it is often the case that payments cannot be refunded. We recommend using our partner insurance provider, Travel Insurance Services, which offers three different policies for you to choose from.


    Once I reserve my trip, what happens next?

    After you reserve your trip and pay your deposit, you will be sent detailed information about your itinerary and destination, insurance information, a Participant Information Form, a packing list, and other information needed to prepare for your trip. Your Guest Services Advisor will reach out when it’s time to book airfare after a minimum of 10 travelers have enrolled on your departure. Final trip details will be sent roughly 2-3 weeks before departure.



    Still have questions?

    Contact us by phone (1-877-298-9677) or email (Reservations@academic-travel.com)!

    Copyright 2021   |   Terms & Conditions